Question 1

How does Safarposh ensure product quality?

Accepted Answer

We focus on careful sourcing, appropriate packaging, and quality checks before products reach our customers. We aim to preserve the natural characteristics of our products while maintaining consistent quality.

Question 2

Do Safarposh products contain artificial preservatives?

Accepted Answer

Our products are selected and presented with a focus on their natural character. Please refer to the ingredient information on the individual product page and packaging for the specific product you are purchasing.

Question 3

Why can natural products look different from one batch to another?

Accepted Answer

Products such as saffron, honey, and walnuts are agricultural products. Their colour, aroma, texture, size, and appearance can naturally vary depending on factors such as harvest, season, and origin. These variations are part of working with natural products.

Question 4

Do you offer free shipping?

Accepted Answer

Yes, we offer free shipping across India.

Question 5

How long will my order take to arrive?

Accepted Answer

Orders are usually delivered within 2 to 4 days, depending on your location. You'll receive tracking information once your order has been shipped. We ship the products within 24 hours of receiving your order.

Question 6

Do you deliver across India?

Accepted Answer

Yes, Safarposh delivers across India. Delivery availability and timelines may vary depending on the location.

Question 7

How can I track my order?

Accepted Answer

Once your order is shipped, we'll share the tracking details with you via email, SMS or WhatsApp. You can use the tracking link to follow your delivery.

Question 8

Can I change my delivery address after placing an order?

Accepted Answer

If your order has not yet been shipped, please contact us as soon as possible. We'll do our best to update the delivery address before dispatch.

Question 9

What happens if my order is delayed?

Accepted Answer

While we aim to deliver orders within the estimated timeframe, occasional delays can occur due to courier operations, weather, holidays, or circumstances beyond our control. If your order is significantly delayed, please contact us and we'll help track it.

Question 10

What should I do if my package arrives damaged?

Accepted Answer

Please take photos of the package and the product and contact us within 12 hours of delivery. We'll review the issue and help with the next steps.

Question 11

Can I return a product?

Accepted Answer

We accept returns for products that arrive damaged, defective, incorrect, or otherwise qualify under our return policy. Please contact us within 12 hours of receiving your order.

Question 12

Can I return a product if I simply change my mind?

Accepted Answer

For food products such as saffron, honey, and walnuts, returns may not be accepted solely because you have changed your mind. Please refer to our Returns & Refunds Policy for the complete terms.

Question 13

What if I receive the wrong product?

Accepted Answer

If you receive a product different from what you ordered, please contact us with your order details and photographs of the product received. We'll help arrange the appropriate resolution.

Question 14

How do I request a return or replacement?

Accepted Answer

Contact us at support@safarposh.com with your order number, a brief description of the issue, and photographs where applicable. Our team will review your request and guide you through the process.

Question 15

How long does a refund take?

Accepted Answer

Once your refund is approved and processed, the amount will generally be credited to your original payment method within 7–10 business days, depending on your bank or payment provider.

Question 16

Are shipping charges refundable?

Accepted Answer

Refund of shipping charges depends on the reason for the return and the circumstances of the order. Please refer to our Returns & Refunds Policy for the applicable terms.

Question 17

Where is your saffron sourced from?

Accepted Answer

Our Mongra Saffron is sourced from Pampore, Kashmir. Kashmir Saffron is the highest grade saffron in the world and is a registered Geographical Indication (GI), with GI Application No. 635.

Question 18

What is Mongra saffron?

Accepted Answer

Mongra refers to a premium grade of Kashmiri saffron made up primarily of the red stigmas of the saffron flower. It is valued for its distinctive aroma, colour, and flavour.

Question 19

How can I tell if saffron is authentic?

Accepted Answer

You can try a simple hot-water test. Add a few strands of saffron to water heated to around 70–80°C and observe the colour release. Genuine saffron gradually releases its natural colour into the water, while some adulterated saffron may release colour very quickly.

Question 20

How should I store saffron?

Accepted Answer

Keep saffron in a tightly sealed container, away from direct sunlight, moisture, and heat. A cool, dry cupboard is generally suitable. Avoid leaving the container open for extended periods.

Question 21

How much saffron should I use at a time?

Accepted Answer

A small quantity is usually enough because saffron has a strong aroma and flavour. The amount depends on the recipe and the number of servings. For best results, soak the strands in a little warm water or milk before adding them to your dish.

Question 22

What does the GI tag actually prove?

Accepted Answer

A Geographical Indication identifies a product as originating from a particular geographical area where a given quality, reputation, or characteristic is associated with that origin. Kashmir Saffron is registered as a GI in India under Application No. 635.

Question 23

Is your honey raw and unprocessed?

Accepted Answer

Safarposh honey is presented as raw and unprocessed. Honey is naturally produced by bees from nectar and is regulated as a food product under FSSAI standards in India.

Question 24

Why does honey sometimes crystallise?

Accepted Answer

Crystallisation is a natural process in honey. It happens when some of the sugars naturally present in honey form crystals. It does not necessarily mean that the honey has spoiled.

Question 25

Is crystallised honey safe to eat?

Accepted Answer

Yes. Crystallisation is a natural change in texture and does not, by itself, mean that honey has gone bad. If you prefer a more liquid consistency, place the closed jar in warm water and allow it to soften gradually.

Question 26

How should I store honey?

Accepted Answer

Store the jar tightly closed in a cool, dry place away from direct sunlight and excessive heat. There is generally no need to refrigerate honey.

Question 27

Why can the colour and texture of honey vary?

Accepted Answer

Honey is a natural product, so its colour, aroma, flavour, and texture can vary depending on its floral source, season, and other natural factors. This variation is normal.

Question 28

Where are your walnut kernels sourced from?

Accepted Answer

Our walnut kernels are sourced from Kupwara, Kashmir, known for its long-standing walnut-growing tradition. We focus on bringing naturally grown produce from the region to your table.

Question 29

Are your walnut kernels ready to eat?

Accepted Answer

Yes. Safarposh walnut kernels can be eaten directly from the pack or used in cooking, baking, breakfast bowls, desserts, and other recipes.

Question 30

How should I store walnut kernels?

Accepted Answer

Walnut kernels contain naturally occurring oils, so proper storage helps maintain their freshness. Keep them in an airtight container in a cool, dry place. For longer storage, refrigeration can help preserve their quality.

Question 31

Why can walnut kernels differ slightly in colour or size?

Accepted Answer

Natural walnut kernels can vary in colour, shape, size, and texture. These differences can occur naturally between walnuts and different harvests and do not necessarily indicate a quality issue.

Question 32

Where does SafarPosh Himalayan Shilajit come from?

Accepted Answer

SafarPosh Himalayan Shilajit is sourced from Ladakh, a high-altitude Himalayan region. We focus on clear sourcing and careful processing so that customers know where their Shilajit comes from.

Question 33

What is the difference between raw and purified Shilajit?

Accepted Answer

Raw Shilajit is the naturally collected material and can contain soil, minerals and other environmental impurities. Purification involves processing the raw material to remove unwanted substances and prepare it for consumption. This distinction is important because the composition of Shilajit can vary significantly depending on its source and processing.

Question 34

Does Shilajit increase testosterone?

Accepted Answer

Some research has reported changes in testosterone following the use of specific purified Shilajit preparations, but the evidence is limited and cannot be generalized to every Shilajit product. SafarPosh does not position Shilajit as a testosterone treatment or guarantee an increase in testosterone.

Question 35

How should I take SafarPosh Shilajit?

Accepted Answer

Follow the serving size and directions provided on the SafarPosh product packaging. Shilajit resin is typically measured in a small quantity and dissolved in a suitable warm liquid before consumption.

Question 36

Who should avoid Shilajit or speak to a doctor before using it?

Accepted Answer

If you are pregnant or breastfeeding, have an existing medical condition, take prescription medication, have a condition affected by mineral or iron intake, or are considering Shilajit for a specific health concern, consult a qualified healthcare professional before using it.

Questions worth asking

Quality & authenticity

Shipping & delivery

Returns & refunds