Privacy Policy

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com

SafarPosh is an e-commerce business offering products sourced from Kashmir and other Himalayan regions.

We collect information that is necessary to provide our products and services and improve your experience with SafarPosh.

Information you provide to us

When you place an order, contact us, or otherwise interact with our website, we may collect:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order and purchase details
• Product preferences and interactions
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

Payment information

Payments on SafarPosh are processed through third-party payment providers integrated with our Shopify store, including Razorpay and Cashfree.

Your payment may involve information such as payment method, transaction ID and payment status.

We do not intend to store your complete credit card, debit card, UPI PIN, banking password or other sensitive payment credentials on our own servers. Payment information is processed by the relevant payment service provider according to its own terms and privacy practices.

When you visit our website, certain information may be collected automatically, including:

• Device type
• Browser type
• Operating system
• IP address
• Pages visited
• Products viewed
• Website interactions
• Approximate location information
• Referring website or source
• Date and time of visits

We use this information primarily to understand how people use our website and to improve the website and our products.

SafarPosh uses cookies and similar technologies to help the website function and to understand how visitors interact with it.

These technologies may be used for:

• Shopping-cart functionality
• Website functionality
• Remembering preferences
• Website analytics
• Understanding website traffic
• Measuring marketing campaigns
• Improving the website and customer experience

Google Analytics

We use Google Analytics to understand how visitors interact with our website, including information such as pages visited, traffic sources and general website usage patterns.

This information helps us understand what is working on our website and where we can improve.

Meta Pixel

We use the Meta Pixel to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns on Meta platforms.

This may allow us to understand actions such as visits to product pages, purchases and other website events.

Depending on your settings and applicable law, cookies or similar technologies may be used for these purposes.

You can manage cookies through your browser settings and, where applicable, available consent controls.

We may use your personal information to:

• Process and fulfil your orders
• Deliver products to you
• Process and confirm payments
• Send order and shipping updates
• Provide customer support
• Respond to enquiries
• Improve our website
• Improve our products and services
• Understand how customers use our website
• Analyse website performance
• Measure advertising performance
• Detect and prevent fraud or misuse
• Maintain records necessary for our business
• Comply with applicable legal obligations

Our primary objective in using customer information is to operate and improve the SafarPosh website, products and customer experience.

To fulfil your orders, we may share relevant information such as your name, phone number and delivery address with our logistics and shipping partners.

We currently use Delhivery and other necessary logistics services for order delivery where applicable.

Only information reasonably necessary to fulfil and deliver your order is shared for this purpose.

Payments may be processed through third-party payment providers integrated with our Shopify store, including:

• Razorpay
• Cashfree

These providers may collect and process payment-related information in accordance with their respective privacy policies and terms.

SafarPosh does not control how these third-party payment providers process information outside the information we receive for order and transaction management.

Our online store is operated using Shopify.

Shopify may process information necessary to provide e-commerce functionality, including shopping-cart, checkout, order and website-related services.

Information processed through Shopify is subject to Shopify's applicable policies and security practices.

We do not sell your personal information.

We may share relevant information with service providers where necessary to operate SafarPosh, including:

Payment providers

For processing and confirming transactions.

Shipping partners

For fulfilling and delivering orders.

Shopify and technology providers

For operating our online store and related services.

Analytics providers

Such as Google Analytics, to help us understand website usage.

Advertising platforms

Such as Meta, for measuring and improving advertising performance.

Legal or regulatory authorities

Where disclosure is required by applicable law, regulation, legal process or governmental request.

We aim to share only the information reasonably necessary for the relevant purpose.

From time to time, SafarPosh may send promotional communications about:

• Products
• Offers
• New launches
• Blogs
• Special campaigns
• SafarPosh updates

Where required, we will seek appropriate consent before sending promotional communications.

You can unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting: support@safarposh.com

Even if you opt out of marketing communications, we may continue to send essential transactional messages relating to orders, payments, shipping or customer support.

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security of information transmitted to or stored through our website.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information to:

• Fulfil orders
• Provide customer support
• Maintain transaction records
• Improve our products and services
• Resolve disputes
• Prevent fraud or misuse
• Meet applicable legal, tax or accounting requirements

When information is no longer required, we may delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

Subject to applicable law, you may have rights regarding your personal information, including rights to:

• Request information about personal data we process about you
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the handling of your personal information

The DPDP Act provides, among other things, for rights relating to access to information about processing and withdrawal of consent where consent is the basis for processing.

To make a privacy-related request, contact: support@safarposh.com

We may need to verify your identity before processing certain requests.

Where we process your personal information based on consent, you may withdraw that consent by contacting us at: support@safarposh.com

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

In certain situations, we may continue processing information where permitted or required by applicable law—for example, where necessary to fulfil an existing order or meet a legal obligation.

Our website may contain links to third-party websites, services or platforms.

These may include payment providers, social-media platforms or other external services.

Once you leave the SafarPosh website, the third party's own privacy policy and terms may apply.

We are not responsible for the privacy practices of third-party websites that we do not control.

SafarPosh is not specifically directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us at: support@safarposh.com

We may update this Privacy Policy from time to time to reflect changes in:

• Our products and services
• Our website
• Our technology providers
• Our data practices
• Applicable laws and regulations

When we make changes, we will update the Last Updated date at the top of this policy.

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern regarding your personal information, please contact us.

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com

Privacy & Grievance Contact: support@safarposh.com