Terms & Conditions

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com

Customer Support: support@safarposh.com

SafarPosh offers products sourced from Kashmir and other Himalayan regions, including saffron, honey, walnut kernels and Himalayan Shilajit.

You agree to use the Website only for lawful purposes.

You must not:

• Use the Website for fraudulent or unlawful activities
• Attempt to gain unauthorised access to our systems
• Interfere with the functioning or security of the Website
• Copy, reproduce or commercially exploit our website content without permission
• Submit false or misleading information
• Use another person's information without authorisation

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been violated.

We make reasonable efforts to ensure that product descriptions, photographs, prices, ingredients, quantities and other product information displayed on the Website are accurate and up to date.

However, minor differences may occur between product photographs and the actual product because of:

• Lighting
• Photography conditions
• Screen settings
• Natural variation in agricultural products
• Packaging updates

Natural products such as saffron, honey and walnuts may naturally vary in colour, texture, aroma and appearance from batch to batch.

Such natural variation does not necessarily indicate a defect or deterioration in quality.

We aim to ensure that product information and representations are accurate and not misleading, consistent with applicable consumer-protection requirements.

Products displayed on the Website are subject to availability.

We reserve the right to:

• Limit quantities available for purchase
• Discontinue a product
• Temporarily remove a product
• Change product packaging
• Update product specifications

If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate resolution, which may include cancellation and refund where applicable.

All prices displayed on the Website are in Indian Rupees (₹).

Prices may change from time to time.

The price applicable to your order will be the price displayed on the Website at the time you complete your purchase, subject to any applicable discounts, promotions, taxes or charges clearly shown during checkout.

Where a product displays an original/strike-through price and a discounted price, the applicable selling price will be clearly displayed.

We reserve the right to correct pricing or listing errors. If an obvious pricing error occurs and an order has been placed at an incorrect price, we may contact you before fulfilling the order.

Promotional offers, discounts and coupon codes may be subject to additional terms.

Unless expressly stated otherwise:

• Offers cannot be combined
• Offers cannot be exchanged for cash
• Promotional codes cannot be applied retrospectively to completed orders
• SafarPosh may withdraw or modify an offer where permitted by applicable law

Any specific terms associated with an offer will take precedence over these general Terms.

When you place an order through our Website, you are making a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email, SMS or another available communication method.

An order is subject to successful payment verification, product availability and other necessary checks.

We reserve the right to cancel an order in circumstances including:

• Product unavailability
• Incorrect pricing or product information
• Suspected fraudulent activity
• Duplicate or accidental orders
• Delivery restrictions
• Failure of payment
• Other circumstances where fulfilment is not reasonably possible

If we cancel a paid order, the applicable amount will be refunded through the relevant payment method or payment provider, subject to applicable processes.

SafarPosh accepts payments through payment providers integrated with our Shopify store, including:

• Razorpay
• Cashfree

Available payment methods may include UPI, credit cards, debit cards, net banking and other methods supported by the payment providers at checkout.

Payment processing is handled by the relevant payment service provider.

SafarPosh does not intentionally store your complete card number, CVV, UPI PIN or banking password.

We currently use logistics partners including Delhivery for delivering orders.

Delivery timelines displayed on the Website are estimates and may vary because of:

• Location
• Weather
• Logistics disruptions
• Public holidays
• High order volumes
• Natural events
• Other circumstances outside our reasonable control

We will make reasonable efforts to ensure your order is dispatched and delivered within the indicated timeframe.

Once an order has been handed over to the logistics provider, delivery is also subject to the logistics provider's operations.

Where SafarPosh offers free shipping across India, no additional shipping charge will be applied to eligible orders as indicated on the Website.

We reserve the right to modify shipping policies for future orders, subject to applicable law and clear disclosure at checkout.

If you wish to cancel an order, please contact us as soon as possible at: support@safarposh.com

Cancellation requests can only be accommodated if the order has not already been processed or handed over for shipment.

If cancellation is possible, the applicable amount will be refunded through the relevant payment method.

Once an order has been shipped, cancellation may no longer be possible and the applicable return/refund process will apply.

Please inspect your package when it is delivered.

If you receive:

• A damaged product
• An incorrect product
• A missing product
• A product that appears to have been tampered with

please contact us at support@safarposh.com as soon as possible.

For damaged or incorrect deliveries, we may request:

• Order number
• Photographs of the package
• Photographs of the product
• Photographs of the shipping label
• Unboxing video, where available
• Other information reasonably necessary to investigate the issue

We will review the issue and provide an appropriate resolution in accordance with our applicable refund/replacement policy.

Returns and refunds are subject to SafarPosh's Shipping, Cancellation & Refund Policy, which forms part of these Terms.

Because our products include food and consumable products, returns may be restricted for hygiene, safety and product-integrity reasons.

Where a product is eligible for return, the applicable conditions and process will be clearly stated in our Refund/Return Policy.

Nothing in these Terms is intended to limit any consumer rights available to you under applicable consumer-protection laws.

SafarPosh sells naturally sourced food products including saffron, honey and walnut kernels.

Natural products can vary between batches.

For example:

• Honey may vary in colour, aroma and texture.
• Saffron strands may vary slightly in size, shape and colour.
• Walnut kernels may vary in size, shape and degree of breakage.

These variations can occur naturally and are not necessarily defects.

Product packaging may also be updated from time to time while the underlying product remains the same.

Information published on SafarPosh relating to nutrition, traditional uses, wellness, ingredients or product benefits is provided for general informational purposes.

Such information is not intended to:

• Diagnose a medical condition
• Treat a disease
• Cure a disease
• Replace professional medical advice
• Guarantee a particular health outcome

You should consult a qualified healthcare professional if you have questions about whether a particular product is appropriate for you.

This is particularly important if you are pregnant, breastfeeding, taking medication, have an existing medical condition, or have a known food allergy.

Customers are responsible for reviewing the ingredient and allergen information provided for each product before purchasing or consuming it.

Products containing nuts, including walnuts, should not be consumed by individuals with relevant nut allergies.

If you have an allergy or dietary restriction, please contact us before placing an order if you require clarification about ingredients or possible allergen information.

Products should be stored according to the storage instructions provided on the product packaging or Website.

Customers are responsible for storing products appropriately after delivery.

Natural products may change in texture or appearance over time due to factors such as temperature, humidity and storage conditions.

For example, honey may naturally crystallise. Crystallisation does not necessarily mean that honey has spoiled.

All content on the SafarPosh Website, including:

• Brand name
• Logo
• Product photographs
• Product descriptions
• Graphics
• Illustrations
• Website design
• Text
• Videos
• Blog content

is owned by or licensed to SafarPosh unless otherwise stated.

You may not reproduce, modify, distribute, publish or commercially use our content without prior written permission.

If you submit a review, photograph, testimonial or other content to SafarPosh, you confirm that:

• The content is truthful to the best of your knowledge
• You have the right to submit it
• It does not infringe another person's rights
• It does not contain unlawful, abusive or misleading material

By submitting content, you grant SafarPosh permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive, irrelevant or otherwise inappropriate.

Our Website uses third-party services, including:

• Shopify
• Razorpay
• Cashfree
• Delhivery
• Google Analytics
• Meta Pixel

These services may have their own terms and policies.

SafarPosh is not responsible for the independent policies or practices of third-party providers outside our reasonable control.

We aim to keep the Website available and functioning properly, but we do not guarantee uninterrupted access.

The Website may occasionally be unavailable due to:

• Maintenance
• Technical issues
• Software updates
• Hosting issues
• Security incidents
• Circumstances outside our control

To the extent permitted by applicable law, SafarPosh will not be responsible for losses resulting from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Indian law.

Nothing in these Terms is intended to take away or restrict any statutory rights available to consumers.

SafarPosh will not be responsible for delays or failure to perform obligations where caused by circumstances beyond our reasonable control, including:

• Natural disasters
• Floods
• Extreme weather
• Government restrictions
• Strikes
• War or civil unrest
• Epidemics or pandemics
• Transportation disruptions
• Logistics failures
• Internet or technology failures

Where reasonably possible, we will communicate significant delays and take appropriate steps to minimise their impact.

Your use of the Website is also governed by our Privacy Policy, which explains how SafarPosh collects and processes personal information.

Please review our Privacy Policy before using the Website.

If you have a complaint regarding an order, product, payment, delivery or any other aspect of your experience with SafarPosh, please contact:

Customer Support & Grievance Contact — Email: support@safarposh.com

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com

We will make reasonable efforts to acknowledge and address complaints in accordance with applicable law.

For e-commerce businesses, consumer-protection rules include requirements around grievance mechanisms and information relating to returns, refunds, delivery, payment methods and other pre-purchase information.

SafarPosh may update these Terms from time to time.

Updated Terms will be published on this page with a revised “Last Updated” date.

Your continued use of the Website after an update means that you acknowledge the updated Terms.

These Terms are governed by the laws of India.

Any dispute will be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable law.

Nothing in this section limits any consumer's statutory rights or remedies available under applicable consumer-protection laws.

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com