Shipping, Cancellation & Refund Policy

SafarPosh currently delivers products across India.

Free shipping is available across India on orders placed through our website, unless a specific product or promotion states otherwise.

Orders are shipped through our logistics partners, including Delhivery.

Once you place an order successfully, you will receive an order confirmation through the contact information provided during checkout.

Orders are generally processed within 1–2 business days.

Processing may take longer during:

• Sales and promotional periods
• Public holidays
• High-volume periods
• Unforeseen operational circumstances

Once your order has been dispatched, you will receive shipping/tracking information where available.

The estimated delivery time depends on your location and the logistics network.

As a general estimate:

• Metro & major cities: 2–5 business days
• Other locations: 3–7 business days
• Remote locations: May require additional time

These are estimates rather than guaranteed delivery dates.

Delivery may take longer because of:

• Weather conditions
• Natural events
• Public holidays
• Transportation disruptions
• High shipment volumes
• Incorrect or incomplete delivery information
• Remote delivery locations
• Logistics delays
• Other circumstances outside our reasonable control

Where a delay occurs due to circumstances beyond our reasonable control, we will make reasonable efforts to assist you with the shipment.

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp or another available communication channel.

You can use the tracking information to check the status of your shipment.

If the tracking information has not updated for an unusually long period, please contact us at: support@safarposh.com

We will coordinate with the logistics provider where necessary.

If you wish to cancel an order, please contact us as soon as possible at: support@safarposh.com

Before dispatch

You may request cancellation before your order has been dispatched.

If the cancellation request is received and accepted before dispatch, we will process the refund for the amount paid.

After dispatch

Once an order has been dispatched, cancellation may no longer be possible.

If the order has already entered the delivery process, you may need to receive the package and follow the applicable return/refund process.

We cannot guarantee cancellation after an order has been handed over to the shipping partner.

Because SafarPosh sells food and consumable products, returns are limited for hygiene, food-safety and product-integrity reasons.

We generally do not accept returns simply because a customer has changed their mind or no longer wants a consumable product.

However, this does not affect your rights where the product:

• Is damaged during delivery
• Is incorrect
• Is defective
• Is materially different from what was ordered
• Is missing from the order
• Has been delivered in a condition that makes it unsuitable for consumption

Where applicable, we will provide an appropriate replacement, refund or other resolution.

Indian e-commerce rules require inventory e-commerce entities to address situations where goods are defective, deficient, spurious or materially different from what was advertised or agreed.

If your package arrives damaged, please contact us within 4 hours of delivery.

Please send:

• Order number
• Photographs of the outer packaging
• Photographs of the shipping label
• Photographs of the damaged product
• A short video of the package/product if available

Please do not discard the packaging until the issue has been resolved, as it may be required for investigation with the logistics partner.

We will review the issue and, where appropriate, arrange a replacement or refund.

If you receive a product different from the one you ordered, please contact us at: support@safarposh.com

Please provide:

• Order number
• Photograph of the product received
• Photograph of the shipping label

After verification, we may arrange for the incorrect product to be collected and provide a replacement or refund, as applicable.

If an item is missing from your order, please contact us as soon as possible.

We will verify the order and packaging information and investigate the issue with our fulfilment and logistics partners.

If the item was incorrectly omitted from the shipment, we will arrange an appropriate resolution.

If you believe there is a quality issue with a product, contact us at: support@safarposh.com

Please provide:

• Order number
• Product name
• Batch information, where available
• Photographs/videos where relevant
• Description of the issue

We may request additional information to understand the issue and determine the appropriate resolution.

Where a refund is approved, the refund amount will generally correspond to the amount paid for the affected product/order, subject to the circumstances of the case.

Refunds may be issued through the original payment method or another appropriate method.

The actual time taken for the funds to appear in your account can depend on the payment provider or banking institution.

SafarPosh does not control the processing time of third-party banks or payment providers.

For prepaid orders cancelled before dispatch, where cancellation is accepted, the applicable refund will be initiated to the original payment method.

For approved refunds relating to damaged, incorrect, defective or otherwise eligible products, the applicable refund will also generally be processed through the original payment method.

Where Cash on Delivery (COD) is available, payment is collected at the time of delivery according to the applicable delivery arrangement.

If a COD order is cancelled before dispatch and cancellation is accepted, there is no prepaid amount requiring refund.

For eligible post-delivery refunds, we may request appropriate bank or payment details to process the refund.

Once SafarPosh approves a refund, we will initiate it within a reasonable processing period.

The time for the refund to actually reflect in your bank account or payment method may vary depending on:

• Bank
• Card issuer
• UPI provider
• Payment gateway
• Other financial institution

For payment-related issues, SafarPosh may also coordinate with our payment service providers, including Razorpay and Cashfree.

SafarPosh currently provides free shipping across India.

Where a return or replacement is approved because the product was damaged, incorrect, defective or otherwise eligible under this policy, SafarPosh will determine the appropriate return/replacement shipping arrangement.

Customers will not be required to pay return shipping for an issue caused by SafarPosh or the fulfilment process, subject to verification.

Many SafarPosh products are naturally sourced products.

This means that some natural variation can occur.

Honey

Honey can naturally vary in:

• Colour
• Aroma
• Texture
• Crystallisation

Natural crystallisation does not necessarily mean that honey has spoiled.

Saffron

Saffron strands can naturally vary in:

• Length
• Shape
• Colour
• Appearance

Walnuts

Walnut kernels can naturally vary in:

• Size
• Shape
• Colour
• Degree of breakage

These natural variations are not automatically considered product defects.

Customers are responsible for providing accurate delivery information at checkout.

This includes:

• Name
• Mobile number
• House/flat number
• Street/locality
• City
• State
• PIN code

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery attempts or charges may apply where applicable.

Please contact us as soon as possible if you realise that your delivery address is incorrect.

A delivery may fail because of:

• Incorrect address
• Incorrect phone number
• Customer unavailable
• Customer refusing delivery
• Multiple unsuccessful delivery attempts
• PIN code/serviceability restrictions
• Other logistics-related circumstances

If an order is returned to SafarPosh because delivery could not be completed, please contact us at: support@safarposh.com

We will review the circumstances and determine the appropriate next step.

For food and consumable products, we generally cannot accept returns of products that have been opened or partially consumed unless there is a verified product-quality, safety or fulfilment issue.

This is because we cannot safely resell an opened consumable product.

This restriction does not limit any statutory consumer rights that cannot legally be excluded.

If you need to change an order—for example:

• Product
• Quantity
• Weight/pack size
• Delivery address

please contact us immediately at: support@safarposh.com

We will try to accommodate the change if the order has not yet been processed or dispatched.

Once an order has been dispatched, changes may no longer be possible.

SafarPosh will not be responsible for delivery delays or failure to fulfil an order caused by circumstances beyond our reasonable control.

This may include:

• Natural disasters
• Floods
• Extreme weather
• Government restrictions
• Strikes
• Civil unrest
• War
• Epidemics or pandemics
• Transportation disruptions
• Logistics network disruptions
• Technology or communication failures

We will make reasonable efforts to minimise the impact of such circumstances.

For cancellation, shipping, replacement or refund requests, contact:

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com

Please include your order number in your email wherever possible.

For damaged or incorrect orders, photographs of the package/product will help us resolve the issue faster.

For any unresolved complaint relating to your order, delivery, cancellation, return or refund, please contact:

SafarPosh Customer Support & Grievance Contact — Email: support@safarposh.com

We will review and respond to your complaint in accordance with applicable law.

The Consumer Protection (E-Commerce) Rules require e-commerce entities to provide accessible information relating to returns, refunds, exchanges, delivery, payment methods and grievance redressal.

SafarPosh may update this policy from time to time to reflect changes in:

• Our products
• Shipping arrangements
• Payment methods
• Return/refund procedures
• Applicable laws
• Our business practices

The updated policy will be published on this page with a revised Last Updated date.

Safarposh

12, Auqaf Shopping Complex, Aquaf Market, Baramulla, Jammu & Kashmir – 193101, India

Email: support@safarposh.com

Customer Support & Grievance: support@safarposh.com